Shipping, Terms and Conditions
We have two warehouses from which we ship (Los Angeles, CA and Edison, NJ). We will always try to ship from the nearest warehouse whenever possible. If your order needs to be split shipped from both warehouses, you will not be charged any additional freight.
Our preferred carrier is UPS Ground. Some orders may be too large to ship via this method. If this is the case, you will be contacted prior to your order shipping so that you can approve the LTL shipping charges. Orders are typically shipped within one business day. All UPS orders will be shipped using the standard delivery commitment associated with the type of service selected.
If shipment is refused a credit will be issued for the product(s) only, less a 15% restocking fee and any additional freight charges.
International shipping charges are for transportation ONLY. you will be responsible for any brokerage fees as well as all duties and taxes by your local government agency.
For orders placed before 12pm EST, we do our best to ship them same-day. Most orders will ship within one business day. (Orders with cutting typically take a bit longer).
In the event of damage be sure to report it within 15 days of receipt of goods. You must retain all original packaging, including the shipping carton with the shipping label in order to process a claim. Furthermore, it is important that you note the condition of the shipment as you sign for it with the UPS driver. Any visible damage MUST be noted with the driver. If not, claims will not be honored.
An order, once placed, can be cancelled only with our consent and upon terms that will indemnify us against loss.
We will not be responsible or liable for any default or delay arising out of cause or contingency beyond our control or beyond the control of our suppliers affecting either ourselves or our suppliers.
Copyrights & Disclaimer
All of our marbelized and decorative papers are copyrighted and trademarked and may not be reproduced in any way. As many of our papers are made using different methods of manufacture, size and color may vary slightly from lot to lot. We can not be held responsible for exact matches.